Who we are & Data Controller
EMS Global Power Solutions Ltd ("EMS", "we", "us", or "our") is the Data Controller responsible for personal information collected through this website (https://emsglobalps.com), our direct business communications, and commercial supply agreements.
We are headquartered in the United Kingdom and deliver clean mobile EV charging infrastructure, battery energy storage systems (BESS), and power engineering services worldwide.
What we collect, and why
We collect only the minimum personal data required to respond to technical inquiries, prepare system quotations, execute supply agreements, and maintain site operations.
| Data Source |
Information Collected |
Purpose & Usage |
| Enquiry & Quote Forms |
Name, business email, telephone number, organisation, job title, project requirements, and site location. |
Responding to technical specifications, scheduling site consultations, and providing accurate equipment pricing. |
| Commercial Contracts |
Authorised signatory details, site manager contacts, billing addresses, and operational dispatch logs. |
Delivering equipment, executing commissioning protocols, providing warranty services, and fulfilling contract obligations. |
| Engineering Telemetry |
System battery state-of-charge, power outputs, temperatures, and diagnostic fault codes. |
Equipment health monitoring and proactive maintenance. Telemetry is machine-level data and not linked to named individuals. |
| Website Technical Logs |
Pseudonymous IP address, browser user-agent, timestamps, and page request routes. |
Ensuring network resilience, preventing DDoS attacks, and measuring aggregate content performance without profiling. |
Lawful basis for processing
Under UK GDPR Article 6, we process your personal data under the following lawful grounds:
Legitimate Interests
Handling business-to-business project enquiries, providing equipment guidance, and maintaining cyber security across our digital platforms.
Contractual Necessity
Fulfilling orders, manufacturing custom power units, deploying on-site commissioning, and providing active SLA operations support.
Legal Obligation
Complying with statutory UK financial reporting, taxation, export controls, and health & safety compliance mandates.
Consent
Where you opt in to receive specific industry whitepapers or periodic engineering updates. You can withdraw consent at any time.
Who we share information with
We do not sell, rent, or trade personal data to third parties. We will never disclose your contact details to third-party marketing brokers.
We share personal data strictly with trusted service providers who assist in our operations, under strict contractual data protection terms:
- Cloud Infrastructure: ISO 27001-certified hosting and secure UK/EU data centres.
- Logistics & Freight: Specialized heavy freight carriers for equipment dispatch to your site.
- Field Operations: Certified regional deployment engineers under direct subcontract agreements.
- Professional Advisers: Regulated UK legal, audit, and tax advisers where legally necessary.
When data is transferred outside the UK, we enforce standard contractual clauses (SCCs) and the UK International Data Transfer Agreement (IDTA) to guarantee equivalent legal protections.
How long we keep personal data
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected:
General Inquiries
Retained for 2 years from the last date of communication, then permanently purged from our CRM systems.
Contractual & Supply Records
Retained for the duration of the contract plus 6 years to comply with statutory UK limitation periods and tax audits.
Telemetry & Diagnostics
Held for the operating lifecycle of the power system. Telemetry contains machine performance data and is not individualised.
Recruitment Submissions
CVs and candidate files are retained for 6 months post-application unless express consent is given for future openings.
Your rights under UK GDPR
You hold comprehensive statutory rights regarding your personal information:
- Right of Access: Request a full copy of the personal information we hold about you.
- Right to Rectification: Request correction of inaccurate, incomplete, or outdated details.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your data where no overriding legal requirement exists.
- Right to Restriction & Objection: Object to or restrict processing based on legitimate interests.
- Right to Data Portability: Receive your data in a structured, commonly used machine-readable format.
02
Verification & Swift Action
We verify your identity and fulfill the request within one calendar month with zero administrative fee.
03
Independent Regulatory Recourse
If you remain dissatisfied, you have the right to lodge a complaint with the UK Information Commissioner's Office (ico.org.uk).
Cookies & tracking technologies
Our website operates on a privacy-first foundation. We do not use third-party advertising tracking pixels, cross-site profiling cookies, or behavioural ad networks.
Strictly Necessary Cookies: Essential session identifiers that enable security protections, navigation state, and language preferences. These do not require explicit consent under UK PECR regulations.
Anonymous Performance Metrics: Aggregate page load performance metrics to ensure server reliability across global regions. No individual user profiles are constructed.
Changes to this notice & Privacy Desk
We review and update this Privacy Notice periodically to reflect technological advances, service updates, or regulatory revisions. The date at the top of this document indicates its latest revision.
Speak with our Privacy Desk
For any inquiries regarding data protection, telemetry compliance, or your rights, our dedicated compliance team is ready to assist.
