What we collect.
How we use it. And not.
This notice tells you what personal information EMS handles when you contact us, visit the website, or hold a contract with us. Plain language. No hidden defaults.
Who we are
EMS Global Power Solutions Ltd is the data controller for personal information collected through this website and our commercial relationships. Registered in [country: client to supply], company number [Placeholder], registered address [Placeholder].
If you have any question about this notice, or want to exercise your rights under UK GDPR, write to [privacy email: client to supply] or to the registered address above.
What we collect, and why
When you fill in an enquiry form, we collect the information you give us: your name, organisation, role, work email and phone number, the sector and site you are asking about, and anything you put in the message. We use this to answer your enquiry. Nothing else.
Lawful basis
We rely on legitimate interests for enquiry handling and analytics: it is in your interest, and ours, that we can reply to you and understand which information on the site is useful. We rely on contract for the data we hold to operate sites under a service agreement. We rely on consent for marketing emails, which you can withdraw at any time. We rely on legal obligation where required by tax, employment or export-control law.
Who we share information with
We do not sell personal information. We do not share enquiries with third parties for marketing.
We share information with our suppliers and contractors only where necessary to deliver the service: cloud hosting providers, the operations centre platform, regional service partners, and our legal and accounting advisers. Each is bound by a written contract requiring the same standard of protection.
Where data is processed outside the UK, we use the standard contractual clauses approved by the UK Information Commissioner.
How long we keep it
Enquiry data is held for two years from the last contact, then deleted, unless a contract has been signed.
Contract data is held for the duration of the contract and for six years after, to meet UK statutory retention requirements.
Recruitment data is held for six months after a decision is made, unless you ask us to keep it on file for longer.
Operational telemetry from sites is held for the contract life. It is not linked to named individuals.
Your rights
Under UK GDPR you can ask us to: tell you what information we hold about you; correct anything that is wrong; delete information we no longer need; restrict how we use it; receive your data in a portable format; or object to processing based on legitimate interests.
- 01Write to [privacy email: client to supply] or to the registered address.
- 02We will reply within one calendar month. Most requests are answered faster.
- 03If you are not happy with our reply, you can complain to the UK Information Commissioner at ico.org.uk.
Cookies
This site uses a small number of cookies. Strictly necessary cookies make the site work and do not need consent. Analytics cookies are pseudonymous and only set if you accept them when you first visit. You can change your choice at any time using the cookie settings link in the footer.
Changes to this notice
We update this notice when our practices change, or when the law changes. The date at the top tells you when it was last updated. Substantive changes are flagged on the homepage for a fortnight.